Thirstie: Liquor To Your Door App Reviews

Like the convenience and selection. I know its still not available in most places where my friends live in Brooklyn but they to deliver in midtown Manhattan.

This company is supposed to deliver to people in Toronto and Ottawa Canada although it will not let me select my Canadian address (in Ottawa)

Cannot add address in Ontario, looks like they don’t have Canada in Database!

This app doesnt support Canadian addresses even though delivery has expanded to Ottawa and Toronto. Fix this. Kind of insulting and silly that this issue wasnt resolved before launching here. Can you deliver my booze or not?

4 hours later my order arrived, and it was incorrect. The customer service rep offered me a 10$ credit on my next order, Im like why would I ever order from you again??? They should have refunded at least the delivery charge but the customer service rep went silent after I told her I received the wrong order. Totally unprofessional. Complete waste of time and money. Would never recommend.

App has so much potential but like the above review, my order came 3 hours later after the delivery guy called and said he couldnt find the wine we ordered. I told him him pick something similar, total waste of time and ruined a otherwise good night.

Appalling "service"; ordered three days in a row – each time the order never was fulfilled and there was no delivery; calls and emails to customer service took me in circles with hollow promises that they would fulfill delivery IF I was to try again the next day. They offered me a free $5 off code. And when I applied it to the 2nd attempt that hey asked me to do using the app the very next day, i placed an order and added the $5 off code - only to experience the same Fail: the order never got delivered. They offered me a 2nd $5 off code for the 2nd delivery fail. When I asked if they could please give me me the $5 off code that I applied (and lost) when I ordered the failed 2nd order, I was told by the customer service person that she would have to speak to her boss. In the meantime I am floored me to try again . WHIXH I did. Same prob the 3rd try proved to be the final straw. I requested the issue be escalated, and the dude who it went to was atrocious and offered no customer service owed to a first time customer who had tried Thirsties app 3 times in a row upon their insistence only to experience failure each time. Additionally, The boss hes over absolutely refused to return the first five dollar off code that I had been swallowed up and lost after the second attempt failed. Ive never heard of such Shawty and contemptible "customer support". So bottom line, if – you use the app in Toronto wow the app itself works, there seems to be no reasonable System in place to actually have the order executed and the order then delivered problem and completed. And on top of that, their "customer support" is truly apalling and beyond the pale. Incan only speak as a once cry earnest and eager brand new customer who REALLY wanted to use Thirstie and did my best to give their company the benefit of the doubt. Its bad enough that the service itself for delivery and the system behind it was a mess and failed. He wants but to make things worse, was the despicable customer support – or rather, lack of it. Do NOT use this app or this service in Toronto.

Dont bother

Tried them once. Took 3 hours. Called customer service and they were very rude. Tried again- again 3 hours. Waste of money.

Great service, great booze, great content! I <3 Thirstie :)

Great selection and super easy to use!

Quick, simple and smooth. Will use next week for my office party.

I wouldnt use this app again. I ordered at 2:15pm, at 3:40 they call saying they couldnt locate anyone at the address I provided them. (Mind you, their customer service team is outsourced from another country) I give them a new address and they say ok. They call me 30 min later and say theyll have to charge me $20 because its outside of their "range".. I agreed BUT ONLY IF it could be delivered by 5pm as I ordered at 2:15, and this was a gift for my family member who just got engaged. At that point it was no longer a surprise because I had to keep asking her if it arrived. They promised me over and over it and it would be there by 5. At 5:10 it still had not arrived and I called the company, who basically said "sorry mam.." Thats it. So I canceled my order, and requested a refund. The agent informed me someone would call me "sometime" about the refund... I didnt feel well about this because theyre obviously outsourced and not the actual company, so I called my CC company and Im having them dispute it. Not worth all the hoopla when the surprise was ruined.

I have used this app a few times for some house parties. No real issues with delivery. Sometimes a little longer than an hour, but got call letting me know of delay. Nice not having to run out to the store when Im in a rush.

Placed an order and got my booze in less than a half hour! Intuitive UI and great experience overall.

I love the amount of variety THIRSTIE offers. The layout is cool and easy to use! Great app!

Love having the recipes handy when Im deciding what to have delivered.

This app is perfect for sending client gifts and stocking up the office for late night brainstorm sessions.

I live in Worcester, MA about 45 miles west of Boston. One of my favorite stores is Austin Liquors. Same city. Different zip. About 5 miles from home. They deliver using this app. Well maybe not. After creating an account and entering the credit card, I get the message "Sorry. Were not in your area." Basically useless unles you enjoy typing on your phone. A fix would be good. Oh yes. According to my favorite nsv program, its 9 minutes to drive.

Placing an order for wine delivery in the app was a cinch. From picking out bottles to delivery, the experience was flawless!